This Privacy Policy explains how Maison 4 collects, uses, and shares personal information when you visit our website, place an order, or contact us.

Who we are

Maison 4 is the controller of the personal information described in this policy for the purposes of running the website, processing orders, and handling customer enquiries.

Contact details

If you have privacy questions or wish to exercise your data rights, contact us at maison4@drrobert.london or write to Ground Floor, Number 4 Harley Street, London W1G 9PB.

What personal information we collect

We may collect your name, billing address, delivery address, email address, telephone number, payment-related information, order details, correspondence, device information, IP address, browser data, and cookie information.

How we use your information

We use personal information to operate the website, process payments, fulfil orders, communicate with you, provide customer support, prevent fraud, keep appropriate records, comply with legal obligations, and improve our services.

Lawful bases

Where UK data protection law applies, we process personal information on one or more lawful bases, including performance of a contract, compliance with legal obligations, legitimate interests, and consent where required.

Who we share information with

We may share information with service providers that help us run the website and fulfil orders, such as hosting providers, ecommerce platform providers, payment processors, delivery companies, and analytics providers. We may also disclose information where required by law or to protect legal rights.

How long we keep information

We keep personal information only for as long as reasonably necessary for the purposes set out in this policy, including order fulfilment, tax and accounting requirements, dispute resolution, fraud prevention, and legal compliance.

Marketing

Where permitted by law, we may send service messages and, if you have opted in or where otherwise lawful, marketing communications. You can unsubscribe from marketing at any time.

Cookies

We use cookies and similar technologies to operate the website, remember preferences, understand site performance, and support analytics. You can manage cookie settings through your browser, although some site functions may be affected if cookies are disabled.

Your rights

Depending on your circumstances, you may have rights to access personal information, request correction, request erasure, object to certain processing, request restriction of processing, request transfer of data, and withdraw consent where consent is the lawful basis. You also have the right to complain to the Information Commissioner’s Office.

Children

The website is not intended for children.

Changes to this policy

We may update this Privacy Policy from time to time by posting the latest version on the website.